Terms & Conditions

Exchanges

Actos SA are happy to replace any product within 10 days of purchase, provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibililty of the consumer. We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels. For International orders this process can take up to 30 days.

A handling fee of R150 will apply.

Please ensure that upon receiving your footwear that you have the correct size that you have ordered, do not remove the tag attached to the shoes.

Returns

This product is passed by a strict quality test and process management.

In the event the shoes are faulty due to a manufacturing defect, we will apply to the manufacturer for a replacement pair or compensation.

We do not compensate if

*Damage caused is not related to a defect at the time of purchase

Care Instructions

*Damage as a result of usage or non-care cannot be regarded as a manufacturing defect

Goods must be returned within 10 days of receipt date - unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding 25% re-stocking/process fee . All shipping costs associated with the return of goods are the responsibility of the consumer.

International Orders

We use DHL Courier Services for all international deliveries.The cost may be deemed high but we average on 3-5 day  delivery time period door to door. Additional delays may occur due to months of high demand and heavy load on postal services and customs. We are not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company. International orders might be subject to import taxes/duties. For information, please contact your local customs authority. Any such taxes are the responsibility of the parcel recipient and are not paid by us.

Parcels will be subject to security/customs inspections. Some international parcels may have taxes or duty levied by local customs authorities.If so, the recipient will be required to pay such taxes or duty on or after delivery.

Courier prices are for a maximum of 1kg only.

Should you be ordering a large consignment or more than two pairs, please contact us for a quote. actos.za@gmail.com

Thank you!